Follow the directions on each product page. The Neutralyze routine: cleanse with Face Wash, swipe with an Exfoliating Pad (leave it on), then finish with Renewal Complex. On some nights, Resurfacing Pads take the place of the Exfoliating Pads – never both on the same night. Let skin dry between steps, and patch-test each product on one or two small areas for the first 3 days.

Standard shipping is FREE on all US orders over $30. Orders are packed and shipped through Amazon's fulfillment network, so they go out quickly with tracking. If anything arrives damaged or leaking, contact us for a free replacement. See our full shipping policy.

Every order is covered by our 1-year, no-questions-asked refund. Email customerservice@neutralyze.com or call 1-855-460-2263. See our return policy here.

If your product was damaged during shipping and you need a replacement, simply contact us to let us know.

Neutralyze® makes clinical skincare with acids that stay acids. Every formula is kept at a low pH, so its salicylic, mandelic or glycolic acid stays in its active free-acid form.

Face Wash, Exfoliating Pads and Renewal Complex use DuoClear™ (2% salicylic + 1% mandelic acid) to help clear pimples, blackheads and whiteheads. Resurfacing Pads use GlycoForte™ 20% glycolic acid to smooth texture and even the look of skin.

All Neutralyze® products are sulfate-free, fragrance-free, vegan and cruelty-free (never tested on animals), and made in the USA.

Start slow. After a 3-day patch test, use Face Wash, Exfoliating Pads and Renewal Complex once a day, then build up if needed. Start Resurfacing Pads at 1–2 times a week at night and build to daily as tolerated. If dryness, peeling or irritation occurs, cut back. Full directions are on each product page.

Yes. Finish with Neutralyze Renewal Complex, or your usual moisturizer, once your skin is dry.

Yes, if you are going to be in the sun, you absolutely need to apply sunscreen after using the products. Simply allow the products to dry for 3-5 minutes, then go ahead and apply sunscreen.

Of course! Let your skin dry fully, then apply makeup as usual.

Results vary by person and product. With consistent daily use, many customers notice a difference within a few weeks; plan on 8–12 weeks for full results. Individual results may vary. If after 4-6 weeks you are not seeing results, please contact us directly.

A brief tingle can be normal. Neutralyze® formulas are kept at a low pH so their acids stay in their active form, and that can cause a slight sting during the first few uses that usually fades. If irritation is ongoing, cut back to once a day or every other day; if it persists or becomes severe, stop using the product and contact us at customerservice@neutralyze.com or 1-855-460-2263.

Use care when layering strong actives. Using Neutralyze® at the same time of day as benzoyl peroxide, retinol or prescription tretinoin can increase dryness and irritation, so check with your dermatologist first and consider using other actives at the opposite time of day. Don't use Neutralyze® right after a chemical peel. If you take oral prescription skin medication, ask your doctor before adding new exfoliating products.

All Neutralyze® products are formulated by cosmetic chemist George Deckner and made in the USA. Neutralyze® is a brand of Kantian Skincare, LLC, 202 Newtown Rd, Plainview, NY 11803. Questions? Call 1-855-460-2263 or email customerservice@neutralyze.com.

It depends on how large an area you treat. Someone treating a few spots will make each product last much longer than someone treating the back or chest.

Yes. Face Wash and Exfoliating Pads can be used on the back, chest and shoulders as well as the face, to help clear pimples and blackheads there too.

All of our Neutralyze® products are good for up to 12 months after opening, and 24 months if left sealed. We generally produce in small batches to ensure you get a fresh product.

Salicylic, mandelic and glycolic acid are not bleaching agents and should not affect fabrics.

People with nut allergies are not at risk due to the presence of mandelic acid in our products - they are 100% safe for your skin. We actually use synthesized mandelic acid (instead of natural mandelic acid that is actually extracted from almonds) in our formulas, which is done specifically so that our products are safe for everyone.

One of two things is happening: your skin is either purging or you are having a reaction/adjusting to a new skincare product.

Purging is the skin's way of eliminating excess sebum or impurities underneath the skin, generally through the initial process of breaking out. It sometimes occurs when using an active acid product (cleansers, exfoliants, and other topical medications such as salicylic acid, retin-a/tretinoin, and benzoyl peroxide). Some pore blockages come out easily, while others do not, which then causes a whitehead or an inflammatory pimple.

Reactions to new products can also cause initial breakouts (along with irritation and other symptoms). Some people may be more sensitive than others, especially when using topical medications that exfoliate the top layer of damaged skin. The thinner the top layer, the more prone you may be sensitivity or allergic reactions. Unlike purging, new product reactions can occur with a full range of skincare and facial makeup products. Over time these reactions should subside.

How long the initial breakout may last differs from person to person. It depends on how sensitive your skin is, and also how extensive your breakouts were before you started the new product. For example, a person who had a face full of clogged pores may experience a more severe initial breakout than a person only suffering from a blackhead on the side of his/her nose.

The best advice is to stick with it. Any legitimate skincare treatment will take time and consistency to work. Taking care of your skin is a long term commitment.